Refund Policy

Last updated: May 13, 2026

1. Overview

Heart of Gold ("HOG," "we," "us") operates on a paid subscription model. This Refund Policy explains when and how subscribers can obtain a refund for subscription charges. This policy applies in addition to the subscription terms in our Terms of Service.

2. Free Trial — No Charge

Every new member receives a free trial before any subscription charge:

Women: 30-day free trial.
Men: 7-day free trial.

During the free trial you are not charged. No payment method is required to begin a trial. You may cancel at any time during the trial through your profile settings and you will never be billed.

During our open beta period (through July 1, 2026), trials are extended for new signups so that no one is charged before our official launch date.

3. Subscription Billing

After your free trial ends, continued access to Heart of Gold requires an active paid subscription. Subscription fees are billed monthly in advance to the payment method on file. Pricing tiers and any founding-member discounts are disclosed on our Subscribe page before you confirm your subscription.

4. Refund Eligibility

Subscription fees are non-refundable except as set out below or where a refund is required by applicable consumer protection law.

We will review refund requests in good faith and may issue a full or partial refund in the following circumstances:

Duplicate or erroneous charge. If you were charged more than once for the same billing period, or charged after canceling your subscription, we will refund the duplicate or erroneous charge in full.
Account terminated by us without cause. If we terminate your account in a billing period for reasons unrelated to a violation of our Terms of Service or Community Policy, we will refund the unused portion of the current billing period on a pro-rata basis.
Service outage or material technical failure that prevents access for a substantial portion of a billing period and that we are unable to resolve. We may offer a refund or a credit toward future billing periods at our discretion.
Statutory rights. Where applicable consumer protection law in your jurisdiction grants you a right to a refund (for example, a statutory cooling-off period for digital services), we will honor that right.

5. When We Will Not Issue a Refund

Refunds are generally not available in the following circumstances:

You did not use the service or used it less than you expected during a billing period that you were properly charged for.
You did not cancel before your next renewal date. Renewals are clearly disclosed before billing.
Your account was terminated, suspended, or banned for a violation of our Terms of Service or Community Policy.
You requested an account deletion mid-billing-period. Deletion takes effect immediately; the current period's charge is not refunded.

6. How to Request a Refund

If you believe you are entitled to a refund, email hello@heartofgoldaustin.com within 30 days of the charge. Please include:

The email address on your Heart of Gold account.
The date and amount of the charge in question.
A brief description of why a refund is being requested.

We aim to acknowledge refund requests within 3 business days and to resolve them within 10 business days. Approved refunds are returned to the original payment method; depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.

7. How to Cancel Your Subscription

You can cancel your subscription at any time through your profile settings. Cancellation takes effect at the end of the current billing period — you will continue to have access until that date and will not be charged again.

If you cancel during your free trial, no charge is ever made. To avoid being charged when your trial ends, cancel before the trial expiry date shown in your profile.

8. Chargebacks

If you disagree with a charge, we ask that you contact us first at hello@heartofgoldaustin.com so we can resolve it directly. Initiating a chargeback with your card issuer before contacting us may result in your account being suspended pending review, as required by our payment processor's rules.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email to active subscribers and posted on this page with a revised "Last updated" date.

10. Contact

Questions about this Refund Policy or about a specific charge:

Email: hello@heartofgoldaustin.com
Mail: Heart of Gold, 117 S Doak St, Taylor, TX 76574, United States